Refund Policy

1. Digital content & services

Subscriptions and credits purchased on Hookerra are considered "instantly delivered digital content." Under applicable consumer regulations, there is no standard right of withdrawal for plans that have already been used (e.g. hooks or other AI-generated outputs already produced).

2. Refund conditions

You may request a refund in the following cases:

• Technical errors: If a system-side issue prevents you from accessing the service and the problem cannot be resolved within 48 hours.
• Unused subscription: If the refund request is submitted within 24 hours of purchase and no AI generations have been made during that period.

3. Refund process

Send your refund request to support@hookerra.com along with your account details and invoice. After reviewing your request, we will get back to you within 7 business days.

4. Subscription cancellation

A refund and a cancellation are different things. You can cancel your subscription at any time. Upon cancellation, no refund is issued for the current billing period; however, you continue to have access to the service until the end of that period.